Terms and Conditions

These Terms and Conditions were published on 04.04.2020

Definitions

Customers or Clients – website visitors looking to purchase wedding or travel products and services.

Vendors – IWPA Associated (wedding planners, travel agents, providers of wedding or travel - related services) who showcase and sell on WeddingsMap.com platform.

WeddingsMap.com or Platform – WeddingsMap.com website and applications.

Company – IWPA International Wedding Planners and Travel Agents Association, no-profit association registered in Italy.

Service or Package – any service or set of services advertised on the Platform by the Vendor.

User - a Vendor or a Customer registered on the Platform.

Booking confirmation – electronic confirmation issued by the Platform at the moment when the Customer has paid for Vendor’s service via WeddingsMap.com
Wedding Date – the date when the service requested by the Client should be rendered by the Vendor

Payments Provider – secure gateway etc

General

By using the website you agree to accept these Terms and Conditions.
WeddingsMap.com is a marketplace for destination wedding packages, travel and services related to weddings or travels. The Platform is operated by IWPA and organised under the laws of Italy.
WeddingsMap.com does not provide any wedding services directly to Customers. WeddingsMap.com is the advertising platform of all IWPA’s Associated where each Associate advertise its own portfolio and sell its own services.
All Associate (wedding planners, travel agents and suppliers) agree to pay a commission between 10 to 20% (individual agreements will be done) on all sales made on the Platform.
The platform works on B2B and B2C mode.
B2B – all IWPA’s associate can login with its own username and password and can buy wedding packages, travels or any related service directly from other Associated and receive a commission that has been negotiated between IWPA and the Associated.
B2C – Customers can contact Vendors, request quotes for services or can buy wedding packages, travels or any related service directly from all Associated via the platform. The service rendered to the Customer is only provided by the Associate’s advertised on the Platform, and never by the Platform or the Company.
Only registered Users can communicate to other Users of the Platform. The registration is free for Clients while all Vendors are due to pay the yearly association’s fee.
All content of the Platform, including User profiles, packages, reviews and communication between Users is recorded and moderated by WeddingsMap staff. Moderation is conducted based on these Terms and Conditions. However, any content-related decision may be made by WeddingMap staff at their own discretion without additional explanation.
Any booking date, wedding or travel related, must be agreed by the Client and the Vendor before the booking is made.
By using the website you agree to accept these Terms and Conditions.

Vendors rights and responsibilities

It is a responsibility of every Associate to make sure that their packages or services do not mislead customers, provide a good quality description of their products and services and true photos and prices.
In case a misleading package is found on the Platform, the Platform has the right to remove such content from the website at its own discretion.
It is prohibited for the Associates to take the communication with the Client outside of the Platform before the booking has been completed by the Client. Any attempts to communicate to the Client directly via email, messengers, social networks or phone will be blocked. It is also forbidden to prompt a Client to use search engines to find Associate’s website in order to establish direct contact. If there are repeated attempts, the Associated r will be blocked, and their packages/products removed from the platform.
It is Associate’s responsibility to make sure their WeddingsMap login details are kept safe and secure so that no unauthorised person could get possession of those and use the account illegally.
Packages of the Vendors violating any of these Terms and Conditions can be removed from the Platform at the Company’s sole discretion without a notice.
The Associate has the right to place unlimited number of packages on the Platform.
The Associate must read and accept WeddingsMap Moderation Rules and Regulations about packages production in order to fullfill all required standards.
The Associate must reply to the Clients or any other Associate within reasonable time of up to 10 business days from the request. Any Associate content ignoring clients requests can be removed from the Platform.
The Associate can customise the Package and its price depending on the Customer’s request, but this should be done before the booking is confirmed. After the Booking Confirmation and payment, the price of the package cannot be changed and the service must be rendered to the client.
The Associate is responsible for providing services to the Client/Associate as per the information advertised in the Package/Service placed on WeddingsMap and the discussion with the Client via the Platform. It is their responsibility to communicate with the Client/Associate and make sure their services are of the best possible quality.
By placing their package on the platform, the Vendor accepts that Clients/Associates who used their services may review them on the Platform and the review will become publicly available. These reviews cannot be removed from the platform by Associate’s request, unless authorised by the Client/Associate. WeddingsMap will aim to make sure only genuine reviews are posted on the Platform and may remove any of them at its own discretion, without notifications and explanations.

Customer rights and responsibilities

Customers have free access to the information published on the platform. To communicate with other users, registration is required.
Customers can contact an unlimited number of Associates requesting information about their services. Requests of other nature may be removed from the Platform. Spam accounts will be blocked immediately at WeddingsMap staff’s discretion.
Customers must make themselves available for communication with the Associate to explain the details of services they require.
Customers should report any misleading information found in Associates’ packages/services to the Platform.
Customers may review Vendors and Packages they booked via WeddingsMap. Only packages/services booked via the Platform can be reviewed. It is the Customer’s responsibility to make sure the review is genuine and unbiased. The Platform aims to verify all reviews and may remove any of them at its sole discretion without a notification and notice.
It is prohibited for the Client to take the communication with the Associate outside of the Platform before the booking has been completed. Any attempts to communicate to the Associate directly via email, messengers, social networks, phone or any other means will be blocked. It is also forbidden to prompt an Associate to use search engines to find Client’s contact details online in order to establish direct contact. For repeated attempts, a Client account will be blocked.
To book a service, a Client must make a payment according to the Payments, Refunds and Cancellations policy described in these Terms and Conditions and strictly via WeddingsMap Platform. It is client’s responsibility to provide valid payment information to the Platform and ensure both parts of the Payment are successfully charged.
It is Client’s responsibility to notify both the Platform and the Associate in case the booking needs to be cancelled, even if it has already become non-refundable according to the Refunds policy of these Terms and Conditions.

Payments, refunds and cancellations policy

To book a Service or a Package, the Client must pay for a deposit by the means of electronic payments provided by the Platform. The Associate must provide valid payment information. This information will be securely stored by WeddingsMap Payments Provider.
On the day of the booking, the Customer will be charged a percentage of the total price of their package/service and that is equal to the commission that each Associate has agreed to pay. Final payments will be discussed directly between the Associate and the Customer/Associate buyer and will not be done via the Platform.
The booking can then be cancelled by the Customer within the next 14 calendar days of the booking date. When cancelled, the booking fee will be fully refunded to the Customer via the same means that has been used for the booking.
The payment is made in the currency set by the package vendor. Due to currency exchange rates set by your bank, the amount taken from your card may vary.

Confidentiality and Privacy Policy

By using the Platform visitors agree that the Company can process their personal information in the ways set out in the Privacy Policy.
The Company will not disclose any personal information of its users, neither Clients nor Vendors, to any third parties and will ensure their contact information is not made public at any time.
The Company will not share or sell Users’ personal information to third parties.
The email address provided by a User at registration will be used to send Platform notifications, for example when they are contacted by another User or a Vendor is being requested a quote from a Client. The use of the email address is not limited to these examples.
If required, the Company may occasionally contact Users directly for business and marketing purposes using the contact information provided at registration or publicly available via other sources.
By using the Platform, visitors agree that the Platform uses cookies to provide a better service and a personalised experience.

Liabilities

To the best of the Company’s knowledge, all information placed on the WeddingsMap platform is true and correct, and the Company makes all efforts to ensure that it is always the case. However, WeddingsMap should not be liable for any information placed on the Platform by either Vendors or Customers, including packages, photos and reviews. Liability for Users’ content is solely borne by the Users.
We aim to allow only quality Vendors to be listed on the Platform. However, in case of any disputes the Company shall not be liable for any services provided by the Vendors listed on the Platform as well as reviews left by the Customers. Any disputes between the Client and the Vendor should be resolved directly between them.
WeddingsMap reserves the rights to reject to comment or explain its actions regarding the modification of Platform’s content and communications between Vendors and Clients.